CUSTOMER INFORMATION

Cancellation & refunds

Cancellation terms are tied to the specific journey and the suppliers involved.

Trip-specific terms

The cancellation terms applicable to a journey should be stated in its quote or booking confirmation. Supplier cancellation charges and non-refundable components may vary by service and timing.

Requesting a cancellation

Customers should contact Rose Safaris Africa as soon as possible. The team will confirm the applicable supplier charges and any amount eligible for refund.

Refund timing

Where a refund is approved, Rose Safaris Africa will communicate the amount and method. Payment-provider processing times can affect when funds are received.

The final cancellation schedule should be reviewed against supplier contracts and applicable Kenyan consumer requirements before live commercial use.