PARTNER INFORMATION

Supplier terms

A commercial framework for partners supporting Rose Safaris Africa journeys.

Service standards

Suppliers are expected to provide the agreed service safely, professionally and on time, and to communicate material changes or incidents promptly.

Commercial terms

Written supplier arrangements should cover pricing, availability, payment, cancellation, insurance and responsibilities for each service.

Customer care

Partners supporting a Rose journey should protect customer information and maintain the service standard represented in the confirmed itinerary.

Final supplier agreements should be reviewed against the actual supplier network, insurance requirements and applicable Kenyan law before onboarding partners.